Cbajil's Privacy Policy — Your data is completely secure

Welcome to cbajil. This Privacy Policy explains how cbajil collects, stores, and uses your personal information. We believe your privacy is a fundamental right, and cbajil respects that right fully.

By using the cbajil website or app, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please contact our support team before continuing to use cbajil.

Drafted specifically for the Bangladesh context, this Privacy Policy is written in plain language so every member can easily understand it. cbajil believes transparency is the foundation of trust.

Cbajil collects two types of information — what you provide directly and what is collected automatically:

What You Provide Directly:

• Full name and date of birth (for age verification).
• Mobile number and email address.
• National ID or passport number (for KYC verification).
• Payment details (Mobile Pay, Nagad, or Rocket number).
• Content of conversations with the support team.

Automatically Collected Information:

Cbajil uses your information solely for the following purposes:

• Account Management: For account creation, login, and identity verification.
• Payment Processing: To verify deposits and withdrawals.
• Customer Support: To resolve your issues and complaints.
• Security: To prevent fraud, money laundering, and unauthorized account access.
• Legal Obligation: Providing information as required by authorities.
• Service Improvement: To enhance your experience on the cbajil platform.
• Notice: To inform you of important updates, bonus offers, and promotions.

The cbajil website uses cookies — small text files stored in your browser that help make our services easier to use and more personalized.

Cbajil uses the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security. cbajil cannot function properly without these.
• Performance Cookies: To understand which parts of the site are used most, helping us make it faster and more effective.
• Functionality Cookies: To remember your preferred language, theme, and settings.

You can disable cookies from your browser settings. However, disabling certain cookies may limit some features on cbajil.

How long cbajil retains your data depends on the type of information and applicable legal requirements. General guidelines:

• Account Information: Up to 5 years maximum, both while your account is active and after it is closed.
• Transaction Records: Up to 7 years, in accordance with financial regulations.
• Communication Logs: Support tickets and chat history for up to 2 years.
• Cookies Data: Upon session end or after a maximum of 30 days.

Once the designated retention period expires, cbajil securely deletes your data or anonymizes it so that it can no longer be used to identify you.

Cbajil does not generally share your personal data with third parties. However, limited information may be shared in the following circumstances:

• Payment Providers: Only the necessary information to process transactions via Mobile Pay, Nagad, and Rocket.
• Legal Authorities: When required by court order or government directive.
• Fraud Prevention Agencies: To investigate potentially fraudulent activity.
• Company Merger: In the event of future business changes at cbajil, members will be notified in advance.

Cbajil follows the highest industry security standards to keep your data safe. Our technical safeguards include:

• 256-bit SSL/TLS encryption across all data transmissions.
• Password hashing using the bcrypt algorithm.
• Firewall & Intrusion Detection Systems.
• Regular security audits and penetration testing.
• Two-factor authentication (2FA) support.
• Automatic alerts triggered when a suspicious login is detected.

Please note, however, that no one can guarantee 100% security on the internet. To protect your own account, always use a strong password and never share it with anyone.

You have full rights over your personal data on cbajil. You may exercise the following rights at any time:

• Right to Access: Request to see what personal information cbajil holds about you.
• Right to Rectification: Update any incorrect or incomplete information.
• Right to Erasure: Request deletion of your data after your account is closed.
• Right to Opt Out of Marketing: You can unsubscribe from promotional messages at any time.
• Right to Data Portability: You can request your data in a portable format.

To exercise these rights, email us at support@cbajil.app or reach out via live chat. cbajil will respond within 7 business days.

Cbajil's services are intended for individuals aged 18 and above. cbajil does not knowingly collect any information from minors.

If we are notified that a minor has registered on cbajil, the account will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child is using cbajil, please contact us right away.

Cbajil may update this Privacy Policy at any time. For significant changes, members will be notified in advance through the following channels:

• Notification to your registered email.
• Banner or pop-up notifications on the cbajil platform.
• Updating the "Last Updated" date at the top of this page.

Continued use of cbajil after any changes take effect will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

For any privacy-related questions, complaints, or requests, please get in touch with cbajil:

• Email: support@cbajil.app
• Live Chat: Available on the cbajil platform 24/7
• Average Response Time: 3–5 minutes

Once a privacy complaint is submitted, cbajil aims to respond within 7 business days. Complex matters may take up to 30 days.